We are pleased to announce the signing of a new 3 year managed services agreement with a prominent AmLaw 100 firm. Under this new agreement, iQlink will provide comprehensive support and optimisation for the firm’s CRM platform, continuing a successful multi-year partnership that underscores the deep trust and collaboration between the two firms.

iQlink’s innovative managed service model will enable the firm to fully leverage the flexibility of their CRM system to drive innovation across several key initiatives, including their newly launched alumni program, the firm’s experience tracking initiatives, and a more automated proposal generation process. This ensures the firm can focus on strategic growth, whilst iQlink manages day-to-day system performance,scalability, and ongoing enhancements.

"Building on a Trusted Partnership"

iQlink has worked closely with the firm for several years, providing tailored software services to meet their evolving needs. This latest managed services agreement further strengthens the long-standing partnership and highlights iQlink’s expertise in delivering valuable CRM solutions for law firms and professional services organisations.

Michael Williams, Director at iQlink, commented: “We are excited to extend our partnership and continue supporting the firm's CRM platform through our managed services model. Over the years,we’ve gained a deep understanding of their business goals, and we look forward to helping them drive further innovation and operational efficiency with our services.”

Managed Services Enabling Innovation in the Legal Industry

The flexibility of the firm's CRM platform has allowed them to undertake forward-thinking projects like their Alumni Program, which enhances connections with former partners, associates, and employees. Additionally, with iQlink’s support, the firm is using the CRM to drive key initiatives such as experience tracking and automated proposal generation, both of which are critical to improving internal efficiency and client service.

By choosing iQlink’s managed services model, the firm benefits from proactive system monitoring, continuous updates, and expert guidance. This allows them to stay focused on delivering value to clients while pushing forward strategic projects without the burden of managing their CRM platform internally.

"Delivering Expertise, Flexibility, and Efficiency"

Managed services are increasingly becoming the preferred approach for law firms and professional services organisations seeking to scale their technology infrastructure. iQlink’s managed services model ensures the firm's CRM platform operates seamlessly, with round-the-clock support and industry-specific expertise that enables them to execute high-value projects efficiently.

Michael Williams also commented: “Our managed services are designed to help our client unlock the full potential of their CRM. We ensure their platform runs at peak performance while offering the strategic guidance they need to drive initiatives such as their Alumni Program, experience tracking, and proposal generation. It’s a win-win that fosters operational agility and long-term growth.”

For more information, please contact info@iqlink.co.uk

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