Kantata SX Functional Consultant (IQL/Role/2001)

Home based with ~2 days per month in office for team meetings and collaboration

Full Time - 40 hours/week

Office : Camden Town, London

Reporting to : Head of Practice

The Company

iQlink has been established for approaching 20 years.  Our customers typically use Kantata SX PSA, Intapp DealCloud and Salesforce CRM or one of the many solutions built on the Salesforce Platform. These customers choose to partner with iQlink to assist them in the implementation and support of these solutions, where iQlink’s experience in delivering automated integrations to support end-to-end business processes across two or more solutions deliver tangible benefits.

The iQlink Kantata SX Practice brings over 50 years combined experience, gained whilst working within Kantata in senior management roles, Client Enablement, Customer Success and on implementation projects for many leading Kantata customers.

The Role

As a Functional Consultant in our Kantata SX Practice you will be providing chargeable services for our clients across several areas:

• Initial Enablement - Leading or embedded within a project team delivering both Kantata SX and Professional Services process expertise
• New Feature Adoption - Assisting clients in preparation for upgrades and guiding them

through the wealth of new features released by Kantata bi-annually, pinpointing those that

will deliver maximum benefits

• System Health Checks - Reviewing configuration, both functionally and technically, to identify options for functional improvement, process simplification and technical optimisation
• Realignment - Fine tuning configuration to reflect a clients growing understanding of Kantata SX, or as their organisation has changed through growth and acquisition
• Reporting and Analytics – Bringing knowledge of the pre-built Kantata SX reports and

data model, creating new reports, or looking at wider solutions such as the Kimble Analytics extension package

Responsibilities

• Perform chargeable services for  iQink’s client across our various service areas:

• Support cases, solving issue to agreed SLAs
• Gather requirements and configure new functional areas of the SX product
• Work as part of a team owning a functional area of new implementations

• Maintain knowledge of each new Kantata release and be able to advise your clients on the suitability and implementation of new functionality
• As part of the SX Practice develop new propositions and take these to market with our partners via channels such as white papers, social media and webinars

Your Profile

• You will have experience of working in Professional Services or related domain
• You will have worked for either external or internal customers in an implementation, support, PMO or customer success role
• You will have worked with Kantata SX in your current or past roles or worked with other PSA/PPM/ERP tooling
• You may have experience of Salesforce.com CRM and the wider Salesforce Platform
• You will be able to clearly articulate and document customer requirements into product configuration and be comfortable challenging customers 
• You will work as part of a team or be comfortable leading small projects, owning client relationships of your own
• You will be effective at time management, managing multiple areas of work concurrently
• You will be comfortable working with geographically spread teams, working virtually using Zoom, Teams etc
• You will be an effective communicator keeping your manager updated but not needing to be micromanaged

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Package

We encourage our staff to base themselves wherever they are most productive, though expect some time to be spent in our London Office each month with colleagues

Travel to client site will be expected if the project/client demands it, though a great deal of our work is now conducted remotely

OTE to £60,000 including bonus based on company and individual objectives

25 days holiday plus UK Public Holidays and additional day per year of service

Private Pension – 5% Employee with 3% company match

Private Medical Cover from Bupa for you and your family

Permanent Health Insurance

Death in Service = 4x Salary

Access to Canada Life’s  “WeCare”including On-line GP/Mental Health Support

To apply please email recruitment@iqlink.co.uk

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